You will automatically receive a confirmation email for the journey(s) you have paid for. You are responsible for checking that the details received to us are correct.
A booking made on the website may contain pricing and availability errors and the booking and cost of booking are not guaranteed until they have manually accepted which may take up to 5 working days of making the booking.
Once a manual check has been carried out and as soon as you receive an Accepted Confirmation which means that both the pricing and availability have been checked and accepted, will the booking be accepted for the price paid and availability of a driver and vehicle at the date and time selected.
You will receive an accepted confirmation along with Journey Details in an email when the journey has been manually checked. This will also contain the pick up instructions and the driver’s telephone number. MacTaxis will not refund you if you have forgotten to take this with you.
MacTaxis does not accept any responsibility in any way for missed flights for whatever reason i.e. traffic delays, accidents, breakdowns, severe weather conditions or any unforeseen circumstances.
We advise passengers to plan to arrive at the airport 3 hours prior to flight departure to allow for possible unpredicted delays en route to or from the airport. MacTaxis will not take responsibility for any passengers missing their flight.
All passengers are advised to have adequate travel insurance prior to booking.
No responsibilities for costs are to be refunded to any passengers who do not wait for their driver and take alternative transportation.
MacTaxis does not accept any responsibility in any way if the passenger’s/luggage requirements exceed the capacity of the vehicle booked. If you are unsure about the capacity of the vehicle booked please contact MacTaxis customer services team before booking your journey.
The exact route of your journey is down to the driver’s discretion on the day of travel, alternate routes may be requested but cannot be guaranteed. In some cases, where the mileage or duration significantly changes, alternate routes may incur additional charges, this is calculated on a case by case basis.
Please ensure you give us your arrival dates and times of your arrival into the UK and not your departing information.
If your flight has any serious delays please inform us or the driver as soon as possible.
MacTaxis use their own transport wherever possible but we reserve the right to use third party companies where appropriate.
Reservations made for services on selected dates in the year may attract additional surcharges which will be discussed prior to any bookings being accepted.
POLICIES & NOTICES
MacTaxis prices are calculated with the distance, time of travel and number of passengers traveling taken into consideration.
MacTaxis reserves the right to provide an upgraded car type from the original selected if your chosen vehicle is unavailable.
On Journeys collecting from an airport, MacTaxis does not charge for the 1st hour’s waiting time after the plane has landed.
Waiting time charges will however start once the 1st hour has elapsed from when the aircraft has landed and will be charged, regardless of reason, at £20/hr pro rata.
Waiting time for all other journeys will be charged at £20/hr pro rata from the scheduled pick up time.
Any Tolls are not included in the instant online fares. The driver will ask you for the money or we can take this from your card if you prefer.
Any amendment must be made via an email or by telephone to us to which you will receive an email confirming the amendment.
All bookings must be made via the website. In this way confirmations are sent out and the journey is insured.
MacTaxis will accept any cancellation as long as 72 hours notice is provided.
There will be a cancellation fee £10 or 10% (whichever is higher) to cover the administration / transaction charge per journey. All cancellations must be made by contacting us here – https://www.mactaxis.co.uk/contact-us/
If you do not receive an email from MacTaxis confirming the cancellation, then we have not received it. In this case please contact us here – https://www.mactaxis.co.uk/contact-us/
Refunds will not be issued in the following circumstances:
– No refund is made if the passenger does not show up for pre-paid journeys.
– No refund is made for cancellation of a booking with less than 24 hours notice provided or afterwards.
– All other circumstances where a refund may be possible should be addressed directly with MacTaxis customer services.
Any complaints regarding service should be raised in writing with our office, preferably by reply to your confirmation email or by contacting us here – https://www.mactaxis.co.uk/contact-us/